Effective August 1, 2022, returns and exchanges are accepted within 15 days of receipt for a full refund minus the return shipping fee (if the return is due to a PNK error or the item is damaged, the return shipping charge is waived).
Other than defective items, all merchandise must be in its original condition (unwashed, unworn, & price tickets attached). Sale items are not eligible for returns. Due to the intimate nature & hygienic standards, lingerie, bodysuits, leggings, biker shorts, earrings & shapewear are not eligible for returns.
Additional non-returnable items:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery
To complete your return, we require a receipt or proof of purchase.
Sale items (if applicable)
Unfortunately sale items cannot be refunded. This includes items marked as sale item, or during a flash sale. These items are FINAL SALE. Bodysuits, leggings, earrings and biker shorts are FINAL SALE.
Exchanges (if applicable)
We accept exchanges if the item is available and in stock. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will issue a return label.
To return your product, pack your return in the original package if possible. Please email us at email@example.com to process your return. You will receive a return label with the return mailing address.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Order Not Delivered or Returned to Sender
In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.
Please ensure that your address is correct when you place your order.
By completing a purchase with us you are agreeing to our full return policy.
If you have any questions, please send an email to firstname.lastname@example.org
COUPON CODE ADJUSTMENTS FOR ORDERS
Coupon code adjustment: We offer a one-time coupon code adjustment within 24 hours if you forget to enter your coupon code. Contact us within 24 hours of placing your order and please have your billing information, order number and coupon code on hand.