Return Policy

Returns

In stock items, not discounted or on sale 

Returns and exchanges are accepted within 15 days of receipt for a full refund minus the return shipping fee and minus any coupons and/or discounts.  If the return is due to a PNK error or the item is damaged/defective, the return shipping charge is waived. We do not accept returns or provide refunds for custom or made to order items.

Other than defective items, all merchandise must be in its original condition (unwashed, unworn, & price tickets attached). Sale items and items marked as "Final Sale" are not eligible for returns. Due to the intimate nature & hygienic standards, lingerie, bodysuits, leggings, biker shorts, socks & shapewear are not eligible for returns.

Additional non-returnable items:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Personalized/customized items made to the requirements of the customer is non-returnable.  Made to order items are non-refundable or returnable. If due to our error there is a customization or personalization error or you receive a damaged item, please contact us immediately so we can replace the item.

Any item that is returned more than 15 days after delivery.

To complete your return, we require a receipt or proof of purchase.

Sale items (if applicable)
Unfortunately sale items cannot be refunded. This includes items marked as sale item, clearance items, bundle items or items purchased during a flash sale.  These items are FINAL SALE. Bodysuits, leggings and biker shorts are FINAL SALE.

Exchanges (if applicable)
We accept exchanges if the item is available and in stock. If you need to exchange an item click here to to request your exchange. 

To return your product click here to to request your return.   Pack your return in the original package, if possible.  You will an approval if your product is eligible for a return and a return label with the return mailing address. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Effective March 14, 2023, all return labels provided by PNK Boutique will include insurance to protect packages from theft or loss.

• Please note: shipping and handling charges and return mail charges are not refundable. Return shipping fees will be deducted from your refund balance.

 

Coupon code adjustment: We offer a one-time coupon code adjustment within 1 hour, if you forget to enter your coupon code. This does not apply to new promotions or sales after your purchase.  Contact us within 1 hour of placing your order, and please have your billing information, order number and the coupon code on hand.

 

Order Not Delivered or Returned to Sender

In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.

Please ensure that your address is correct when you place your order.

By completing a purchase with us you are agreeing to our full return policy.

If you have any questions, please send an email to pnk.tique@pnkboutique.com