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FAQs

When will my order ship?

All in stock orders will ship within 48 - 72 hours after the order is placed, except for Fridays, Saturdays, and Sundays. Friday - Sunday orders will ship on Monday or Tuesday the following week.  You will receive tracking information via email or text.  

 

How will my order ship?

All orders will ship 1st class shipping with tracking.  You can select priority or express shipping at checkout.  

 

Can I exchange or return my order if it doesn't fit?

For online purchases made on or after May 3, 2021, if for any reason you are not satisfied with any item purchased, simply return it within 15 days of the shipment date to receive a refund at the net price (after coupons and/or discounts). Shipping fees are non-refundable.

Other than defective items, all merchandise must be in its original condition (unwashed, unworn, & price tickets attached). Items marked as "Final Sale" are not eligible for returns. Due to the intimate nature & hygienic standards, lingerie, bodysuits & shapewear are not eligible for returns.

To be eligible for a refund, your item must be NEWUNUSEDUNWORN,  UNWASHED, and in the same condition that you received it with the tags attached. 

Purchases made on sale may not be exchanged or returned at any time. You can review our full Return Policy here.  

 

I made a mistake/there's something wrong with my order, who should I contact?

pnk.tique@pnkboutique.com for all customer service inquiries.

 

How do I stay up to date on PNK promotions, new arrivals, and events?

Subscribe to our email list here or text Join to (205) 723-4758 

 

Which size should I buy?

Because we curate our pieces from a variety of vendors to provide the best quality, we do not offer a standard sizing guide for all pieces. Please refer to the size chart and item details listed in the item description. There are also details about the model included in the description to help you accurately determine the best size for you.

 

Who's behind PNK Boutique?

Dominica, is the curator, stylist and owner of PNK Boutique.  Visit the About PNK section to learn more.